Shipping & Return Policy

Shipping

We pack each order with care. We currently ship within the United States. We do not currently offer shipping to U.S. territories, or international destinations.

Processing time: Orders ship within 2–3 business days, excluding weekends and holidays. Any longer lead times for made-to-order or preorder items will be listed on the product page.

Shipping and delivery: We select the carrier and service for each order based on the destination, package size, and available rates. Standard shipping typically takes an additional 2–5 business days after dispatch. Delivery times are estimates, not guarantees.

Shipping charges are shown at checkout. You’ll receive an email with tracking information when your order ships.

Transit time begins after dispatch and is separate from our packing time. Carrier delivery dates are estimates, not guaranteed arrival dates.

We’ll email tracking information when your order ships. If we cannot dispatch within the timeframe promised for your order, we’ll contact you with an updated shipping date and the option to cancel for a full refund. Where your agreement to a delay is required, we’ll request it before proceeding.

Please check your shipping address before placing your order. For an address correction or cancellation request, email info@getcalmware.com as soon as possible with your order number. We’ll help if the order has not shipped, but changes are not guaranteed.

If your package is delayed, missing, or marked delivered but you cannot find it, email us with your order number. We’ll help investigate with the carrier and work with you on a resolution. If a shipment is confirmed lost in transit, we’ll arrange a replacement or refund.

Final sale and order issues

All purchases are final sale. We do not accept returns or exchanges for a change of mind. If your item arrives damaged, defective, or incorrect, please contact us so we can make it right.

Email info@getcalmware.com as soon as you discover the issue. Include your order number, a brief description, and, if possible, photos of the item and packaging. Please keep the packaging while we review the issue, and do not send anything back unless we provide return instructions.

For items that arrive damaged, defective, or incorrect, we’ll arrange a replacement or refund at no additional cost to you. If we require a return, we’ll cover return shipping. Approved refunds will be issued to the original payment method, and we’ll email you when the refund is processed. Your bank or payment provider may take additional time to display the credit.

Small differences in glaze, color, and shape are part of handmade ceramics. Cracks, sharp chips, or damage that affects use are not simply handmade variation—please contact us.

Nothing in this policy limits your rights under applicable law.

Questions

Email info@getcalmware.com. We aim to reply within 2–3 business days. Please include your order number if you have one.