FAQs
-
Calmware creates tactile objects for everyday mindfulness. Our products offer something to hold, trace, and return your attention to when you need a pause in your day.
-
Hold your piece and explore its shape or texture with your fingertip. You can use the pattern as a cue to notice your breathing, or simply focus on how the surface feels. There is no particular feeling you need to achieve. Follow any instructions included with your piece, keep your breathing comfortable, and stop if you feel lightheaded or uncomfortable.
-
Calmware objects are intended for everyday mindfulness and personal rituals. They are not intended to diagnose, treat, cure, or prevent a medical condition, and they do not replace professional care. Experiences and preferences vary.
-
Our ceramic pieces are made by hand, so glaze, color, and shape can vary. Product photos show the design and general appearance. For a blind-bag item, the specific piece or color is a surprise as described in the listing. If your item arrives damaged or materially different from its description, please contact us.
-
Handle ceramic pieces gently and follow the care instructions supplied with your specific product. Stop using a piece if it cracks or develops sharp chips. For care questions about a tile, charm, mug, or oil blend, email info@getcalmware.com with the product name.
-
Our Shipping & Returns page explains packing time and estimated transit time. Made-to-order and preorder timelines appear on the relevant product page. Shipping charges are shown at checkout, and we email tracking when your order ships.
-
All purchases are final sale, so we do not accept change-of-mind returns or exchanges. If your item arrives damaged, defective, or incorrect, email info@getcalmware.com with your order number and a description of the issue. We’ll arrange a replacement or refund and cover any return shipping we require. See Shipping & Returns for the full policy, including your rights under applicable law.
-
Email info@getcalmware.com. Include your order number for order questions, or quantities and timing for a bulk or custom inquiry. We offer discounted rates for orders quantities greater than 10. We aim to reply within 2–3 business days.